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FAQ

Payments

What payment options do I have with jaceen.com?
jaceen.com accepts secure payments via PayPal, Visa and MasterCard.

Will I be charged for customs, taxes, VATs, or other extra fees?
jaceen.com does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

How to pay with a credit card´╝č
Select your shipping address or create a new one;
Enter your card details and click “Submit”;
Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.

Shipping
What countries does sueswim ship to and how long will arrive?
jaceen.com ship products to countries around the globe. And it generally take one-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.

Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.

How do I track my order's progress?
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Track"

If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours.

Refunds and Returns

How do I receive my refund?

  1. In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.
  2. Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

What if my order is damaged or defective?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours. 

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